doc files - Same deal, try opening the file with Pages which was the point. If so, then the issue is isolated to something with his/her Word. Try that and see if the user can open the file. Something else to try: Pages (native app supplied with any new Mac for free) can open. You have given us absolutely minimal details. doc files is by asking the original author/sender to open it, save as. Any thoughts on what to do next? The only way he can open these. docx, renaming does not help and using file->open from the menu all comes up with the same error mentioned above. Ok, after much badgering the user has actually conducted these tests (everything above) and none of them work. If you do not want to help, please don't. doc format" statements when this is actually super common and your dismissive approach does not help the situation. You also seem to use generic "it is 2020. doc files - not.docx as you seem to understand it. I have also made it abundantly clear that it is. Through this thread I have advised that they are using the O365 subscription service for Mac - they have the most current versions of the programs on their device.
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